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Net Promoter Score

Measured by our clients. Improved by their feedback.

We ask our clients one question: how likely are you to recommend Fidelity Energy? Their answers give us our Net Promoter Score, and their comments show us where to improve.
Maize growing in a field beside an industrial site
£980m+
of customer energy
spend under management
A business owner in a meeting with an energy consultant
City office buildings seen from street level
7,500+
Customers across
UK & Ireland
An oil and gas pump jack at sunset
A business owner in a meeting with an energy consultant
City office buildings seen from street level
7,500+
Customers across
UK & Ireland
companies who trust us
Karma Sanctum Soho
Hawkstone
Mid and South Essex NHS Foundation Trust
Tommy Hilfiger
Mastermelt
Machynys Golf and Country Club
Gaucho
Kia Oval
Dellner
Deliveroo
Donbur
Calvin Klein
Unrivalled Market Access
Zero-Friction Switching
Bespoke Energy Strategies
Zero-Friction Switching
Bespoke Energy Strategies
Unrivalled Market Access

Our Net Promoter Score is +42

Each client scores us from 0 to 10. Our score is the share of promoters minus the share of detractors, so it runs from -100 to +100: above 0 is good, above +30 is great and above +70 is excellent. Our clients also rate their overall satisfaction with us at 8 out of 10 on average.
Promoters
Clients who score us 9 or 10. They would recommend us to others.
Passives
Clients who score us 7 or 8. Happy, but not yet enthusiastic.
Detractors
Clients who score us 0 to 6. The clients we most need to hear from.
Why choose Fidelity Energy?
Unrivalled Market Access
Zero-Friction Switching
Bespoke Energy Strategies
Unrivalled Market Access
Zero-Friction Switching
Bespoke Energy Strategies
Client testimonial
“Fidelity Energy has taken all the stress out of procuring our new energy supplies; we would therefore have no hesitation in recommending Fidelity Energy for its services.”
Martin Williams
Founder and CEO, M Restaurants

In our clients' words

“Fidelity Energy took control of our energy procurement requirements from start to finish and have provided an exemplary standard of service from the outset.”

Scott Carey
Operations Director, Kia Oval

“The team at Fidelity Energy is incredibly responsive and attentive. They took the time to understand the business needs and provided tailored solutions that perfectly matched the requirements.”

Deliveroo

“The honest and transparent approach from Fidelity Energy has been invaluable to our business, from initial procurement through to simplifying future budgeting and planning.”

Charles Manner
Director, Dodo Pub Group

“The trusted relationship we have with them is priceless and means I can focus on other areas of the business knowing our energy is being expertly managed.”

Iwan Rees
Financial Manager, Machynys

“The bill validation service is a real bonus. It gives us the confidence that everything is accurate and the team resolve any issues professionally and efficiently.”

Rozi Prekop
Finance Director, Hawkstone

“It was far less painful than I expected and they were friendly and clear in their approach and did not force anything upon me or my club.”

Trevor Woods
Secretary, Woking & Horsell Cricket Club

How we use your feedback

A score only matters if it changes something. We read every response, and the comments shape how we look after our clients.
We ask how likely you are to recommend us
We read every comment and act on what we learn
We come back to you when something needs fixing
A Fidelity Energy consultant talking a client through energy market prices

Our promise to every client

Independent advice
We're independent of every supplier, so the options we show you are a real choice.
The whole market
Every quote compares 24+ suppliers, so you see the whole market, not one supplier's prices.
Plain answers
We explain your options without jargon, so you can decide with confidence.
No missed renewals
We track every renewal, so you never roll onto out-of-contract rates.
Problems sorted for you
Our operations team takes on supplier issues for you, from billing errors to meter problems.
Feedback that counts
Your feedback goes to the people who can act on it, and shapes how we work.

The stories behind the score

Kia Oval
Kia Oval
The Kia Oval cricket ground at dusk
A five-year fixed price that saved the Kia Oval over £97,000
Read the Kia Oval case study
M Restaurants
M Restaurants
The dining room at an M Restaurants venue
£57,715 saved on gas and electricity across M Restaurants
Read the M Restaurants case study

Net Promoter Score questions

What our score means, and how it is worked out.

Ready to take control of
your energy strategy

Let's work together to find the perfect solution for your business.