A great way of maintaining momentum until a deal is locked in
It’s a problem faced by us all: the customer agrees on the phone to send you their bills but days pass and despite a follow up call nothing is received. To tackle this ongoing challenge and ensure you remain front of mind with the customer we suggest following up, once a customer commits to sending their bills, with one of our low energy light bulb packs. As well as the low energy light bulb, the pack contains a flyer highlighting the benefits of using the bulb, plus a personalised letter reminding them to send their bills in order to save even more on their energy costs. We even include a stamped addressed envelope to make the process even smoother. We then follow up with a call within 48 hours checking that they received the pack and encouraging them to put the bills in the envelope and post them back to us. We have seen some strong results so urge you to try this process in order to drive more bills in for processing.
We have teamed up with the guys at SaveMoneyCutCarbon to supply the bulbs. For more information on them click below. If you need any support from us to pull a campaign like this on together please ask your IAM for help.
In the current market the devaluation of the currency, an increase in government EMR charges imposed on electricity, plus an 85% increase in oil prices since early 2016 ($28/barrel has risen to $52/barrel – still relatively low compared to the all-time peak of $140/barrel) means an increase in gas and electricity prices for the end user. In a market like this the resounding message to your customers should be to lock in their energy prices today to mitigate the risk of having to procure in a potentially higher market in the future. The prices you can obtain will not only be the cheapest in the market, these prices will be locked in for the period specified, allowing your customers to secure their energy prices long term and avoid any nasty surprises with yearly renewals.
Ask your end user this simple question: If you could have secured your petrol prices for the next 5 years at 99p a litre last year, would you have done so? The answer of course would be yes… the same principle applies with energy. Take a small increase now, secure long term at today’s prices and ensure budget certainty. It is also worth remembering that the current wholesale energy price in the UK is still 60% cheaper than when the markets peaked in 2008, so it shows you the possible upside where the UK energy markets could once again reach over the next 5 years. A good short story to use in relation to this is that recently back in July 2016, British Airways brought all their fuel needs for the next 5 years… If it’s good enough for British Airways, then that’s good enough for me.
We are pleased to welcome Jason Fernyhough to the Fidelity Energy team as our new field based Business Development Manager. With extensive experience in the Telecoms market place, B2B, distribution, and channel he has a wealth of experience and an understanding of what our partners need…
“I am thrilled to have joined the team. It is fantastic to have a fresh challenge in a new sector. The most important thing in my experience is to look after your customers and to make sure they have no reason to be looking elsewhere for services.
Every one of your customers uses gas and electricity and if you are not looking after that for them then someone else is! You need to be adding energy to your product portfolio. The best news is that there is money to be made and it is so simple to get started.
It is my role to help my partners engage with their clients and empower them to service their energy needs. Our simple and effective portal makes doing this very straightforward. The portal manages in life contracts, future business and your all-important commission schedules. I am backed by a brilliant team of internal account managers and our tenacious operations team, who all make sure we get your deals done and locked in.
I provide training and support out in the field and the internal team take care of your quotes and bespoke pricing, all you have to do is close the deals – something that is easier than ever with our new docusign e-Contract. If you would like to discuss how I can help you unlock a new and lucrative revenue stream from your existing customer base, with virtually no operational overhead then give me a call on 07988 99 88 99”