Tag Archives: Business Partnership Scheme

The Kia Oval Partnership – Switch with Fidelity Energy – Help Evelina

Surrey fans are being offered a first-class deal by new club partner Fidelity Energy, which will directly benefit Surrey CCC’s charity partner Evelina London Children’s Hospital.

Fidelity Energy is The Kia Oval’s official energy partner and ensures all electricity generated at The Kia Oval comes from 100% renewable sources. Fidelity Energy has also become an official club sponsor for 2018, 2019 and 2020 seasons.

Further to that, Fidelity Energy is offering Surrey fans the opportunity in getting a cheaper home energy deal by using Fidelity Energy’s comparison site to review prices and find the cheapest deal available in the market.

The comparison site compares every tariff from every supplier in the UK, is completely free to use, 100% impartial with no hidden filters, shows every tariff available and is fully transparent.

Better still, for every switch completed through the site, Fidelity Energy will donate £10 directly to Evelina Children’s Hospital.

James Benning, former Surrey all-rounder and now Business Development Manager at Fidelity Energy, said: “Having played cricket for Surrey for many years, it’s a proud moment for me to once again be associated with the club.

“It would be fantastic if we can raise some money for such a good cause, one the club has supported for some time.”

Click here to switch your household energy and see how much you could be saving

Fidelity Energy also monitor the UK business energy market to help UK businesses get the best rates on their business gas and electricity bills, they can also help businesses move to renewable sources for their energy supplies, as they did for The Kia Oval.

To find out how much you could be saving on your business energy bills – Please call James Benning on 07703 832757 or email james.benning@fidelity-energy.co.uk

JDnetworks

JDnetworks taps into the energy goldmine

As a privately owned, independent company, Leeds based telecoms broker JDnetworks prides itself on offering completely impartial advice and tailoring the best available package for its customer’s individual requirements.

The ‘trusted relationships’ it has built with customers means that adding Energy to its portfolio of services alongside Fidelity Energy was a ‘no brainer’ according to Associate Director James Sweaton.

When we read about Fidelity Energy in Comms Dealer, we made a call and within a couple of days we were signed up. It was attractive to us because they offered us an attractive commission structure and set up assistance and on-going support, which was perfect for JD Networks who have never tried the energy market.”

Within days the JD directors had set up a separate company JDenergy Ltd (www.jdenergy.uk) and their sales staff now have two discussion points with both old and new customers and Sweaton explained: “We have a good balance of both new and existing customers who we are offering this service to, we have a telesales team who push both telecoms and energy and on most occasions we try sell both products together.

“We certainly find energy easy to sell, especially to existing customers who we already have a relationship with. We find that the customer just wants a good saving and proactive account management. We find that the majority of customers are happy to change, Unlike telecoms there is only one type of gas and electricity so if they are happy with us then they will switch.

Since becoming a Fidelity Energy partner just under a year ago JDEnergy has provided quotes for around 150 businesses and in the past year alone has netted over 20 new customers.

But this is just the tip of the iceberg according to Sweaton.

“I think the opportunity is massive; it goes hand in hand with our telecoms model as JDnetworks is about reviewing billing and offering reducing costs. Most of the time we ask for energy bills as part of credit checks so offering reduced energy costs is a great way to increase revenue.”

Want to explore an alternative way of boosting your company’s turnover? Contact us on 0800 48 48 00 or email partners@fidelity-energy.co.uk.

Uniq2u

Poor support from the major energy companies is providing a unique opportunity for mobile comms specialist ‘Uniq2u’.

The Staffordshire based reseller has strategic partnerships with key comms suppliers to deliver the solutions customers need with a service wrap which they claim is second to none. Now, alongside Fidelity Energy, the company has added energy to its portfolio and director Gareth Jenkins has been bowled over by the response to date.

“The Uniq2u customer offer is simple. SME businesses rely on their telecoms as much as corporate customers but are unable to get the same service direct from the networks. Our customers choose to work with us rather than one of the large networks directly and the same applies to the supply of energy. They are fed up with the service provided by the big energy customers and value the personal support we provide.

“As with most telecoms companies, time is a limited resource. The Fidelity Energy offering requires no additional overhead or operational impact. All my customers were already buying energy and the ability to manage their requirements and costs more effectively than they could themselves seemed like a win-win scenario. Weve already seen success in 2016 and are looking to grow the Energy offering at Uniq2u over the next year as we see this as a bolt on for current customers and the products we are already managing for them.”

Jenkins is impressed with how quickly he has been able to start offering energy services and values the support Fidelity Energy provides.

“Following an initial meeting, Fidelity Energy offered a full white labelled marketing suite along with sales support and inside industry tips. Fidelity Energy manage all operational and regulatory requirements so we can focus on our customers. Initially we worked with existing customers, but we have found that energy can be a great first product to sell to a new customer due to a short sales cycle and the instant benefits.

“For most customers once they are open to a review the process is very simple. For anything outside the norm Fidelity Energy are on hand to give full support the product offering to ensure the customer journey is a smooth one.”

The Uniq2u team have not yet come across any customers cautious about changing their energy supplier and Jenkins says he can now confidently address larger energy opportunities.

“Most of our customers had never reviewed their energy and they were glad when I could offer a review of over 20 suppliers in the market and give them a multiple forward procurement strategy with Fidelity Energy. We are working through the range of customers we currently have as well as focusing on large consumers of power and multi-sites as Fidelity Energy has some unique offerings in these areas.”

Fidelity Energy can help your business sell energy to your clients, call us on 08000 48 48 00 or email us at partners@fidelity-energy.co.uk. We would be delighted to hear from you.

Questions to Structure a Major Bid

Questions to Structure a Major Bid:

When engaging in a bid of any kind it’s essential that the customer understands and feels the need for some of the USPs that we offer.  Through good questioning a customer’s problems and needs can be established, which can then be matched to our key USPs.  The key USPs included in this blog post are only of value if the customer perceives them to be of value, therefore we ask questions to uncover the needs that then fit these USPs. 

  • Large breadth of suppliers means we can compare all the suppliers (25% spread of pricing)
  • Proactive contract management (avoid falling out of contract rates)
  • Account Management / Easy of Contact (no waiting time, we will handle all MACs and new installs / Change of Tenancies / Office moves)
  • Bill Validation (20% of bills have been found to be wrong)
  • Supplier rationalisation of complex estate (reduce the number of suppliers)
  • Coterminous contracts (ensure all contract finish on the same date)
  • Free Smart Meters (Install smart meters, avoid people having to read their own bills, helps reduce usage)
  • Manage the entire switch process (set up billing, monitor objections)
  • Proactively manage termination process (avoid being rolled over)
  • Monitor the market and pick the best market timing
  • Forward buying / hedge pricing up to 5 years out (avoid market fluctuations)
  • Access to Green Tariffs
  • Supplier Consultancy (compare suppliers service, billing and responsiveness)

Before we start with need payoff questions, we need to establish some basic facts:

  • How did you sign your current contract, direct with supplier or with another broker?
  • Which broker did you use?
  • Are you still working with them?
  • How long have you worked with them?
  • When did you last meet your current broker?
  • What length of contract did you sign in for? (helps us understand their buying behaviour)
  • Are you looking to secure a new deal shortly or comparing the market at this stage?
  • If so what date are you looking to decide?
  • Who has the authority to sign the new contract?
  • Have you any other businesses or sites?
  • When is your current contract end date/s?
  • By what date do you need to serve notice?

These basic facts should help us structure the next set of questions, which if handled correctly should lead to a creation of customer needs.

Questions to find Customer problems:

  • What importance is price compared to service? (We can guide them on the best balance)
  • When did you last have your bills validated? – Around 20% of energy bills are wrong!
  • How many suppliers do you have?
  • What problems does that cause? (Think supplier rationalisation)
  • How often do you have to read your own meters? Is this a problem for you? (Think – Smart Meter Value Add)
  • Have you ever had a large catch up bill?
  • How did this impact your business?
  • Have you ever fallen on to out of contract or deemed rates?
  • Have you ever had cause to question your energy bill?
  • When did you last switch supplier?
  • How did you find the process?
  • How do you ideally want your billing structured? Centralise or direct to sites, Monthly or quarterly?
  • What requirements do you have for new meters installs, office moves / purchase or close new buildings?
  • Do you plan on moving premises in the next 18 months?
  • Who manages this all in your business?
  • What % of their time does it take up?
  • How many suppliers do you have?  – would you prefer one supplier, or the cheapest possible option for every supplier?
  • Would it be of benefit if you had a single common contract end date? (better bulk discount / simplicity)
  • Would it be of benefit to have longer term budget certainty?
  • What impact would a 30% rise in energy costs have on your business?
  • What is your understanding of how forward procurement can protect your business?
  • What consideration do you give to the environment when selecting your energy supplier? (Green Energy)
  • What % more would you pay for fully green energy (Zero Carbon Energy)

Once the answers to these questions are captured, then we can build the proposal to include the features that then address the needs created above.

 

Maintaining Momentum

A great way of maintaining momentum until a deal is locked in

It’s a problem faced by us all: the customer agrees on the phone to send you their bills but days pass and despite a follow up call nothing is received.  To tackle this ongoing challenge and ensure you remain front of mind with the customer we suggest following up, once a customer commits to sending their bills, with one of our low energy light bulb packs. As well as the low energy light bulb, the pack contains a flyer highlighting the benefits of using the bulb, plus a personalised letter reminding them to send their bills in order to save even more on their energy costs. We even include a stamped addressed envelope to make the process even smoother. We then follow up with a call within 48 hours checking that they received the pack and encouraging them to put the bills in the envelope and post them back to us. We have seen some strong results so urge you to try this process in order to drive more bills in for processing.

We have teamed up with the guys at SaveMoneyCutCarbon to supply the bulbs.  For more information on them click below. If you need any support from us to pull a campaign like this on together please ask your IAM for help.

https://www.savemoneycutcarbon.com/

Paul’s top tips on selling in an increase

In the current market the devaluation of the currency, an increase in government EMR charges imposed on electricity, plus an 85% increase in oil prices since early 2016 ($28/barrel has risen to $52/barrel – still relatively low compared to the all-time peak of $140/barrel) means an increase in gas and electricity prices for the end user. In a market like this the resounding message to your customers should be to lock in their energy prices today to mitigate the risk of having to procure in a potentially higher market in the future. The prices you can obtain will not only be the cheapest in the market, these prices will be locked in for the period specified, allowing your customers to secure their energy prices long term and avoid any nasty surprises with yearly renewals.

Ask your end user this simple question: If you could have secured your petrol prices for the next 5 years at 99p a litre last year, would you have done so? The answer of course would be yes… the same principle applies with energy. Take a small increase now, secure long term at today’s prices and ensure budget certainty. It is also worth remembering that the current wholesale energy price in the UK is still 60% cheaper than when the markets peaked in 2008, so it shows you the possible upside where the UK energy markets could once again reach over the next 5 years. A good short story to use in relation to this is that recently back in July 2016, British Airways brought all their fuel needs for the next 5 years… If it’s good enough for British Airways, then that’s good enough for me.

Paul

An update on the team!

We are pleased to welcome Jason Fernyhough to the Fidelity Energy team as our new field based Business Development Manager. With extensive experience in the Telecoms market place, B2B, distribution, and channel he has a wealth of experience and an understanding of what our partners need…

“I am thrilled to have joined the team. It is fantastic to have a fresh challenge in a new sector. The most important thing in my experience is to look after your customers and to make sure they have no reason to be looking elsewhere for services.

 

Every one of your customers uses gas and electricity and if you are not looking after that for them then someone else is! You need to be adding energy to your product portfolio. The best news is that there is money to be made and it is so simple to get started.

 

It is my role to help my partners engage with their clients and empower them to service their energy needs. Our simple and effective portal makes doing this very straightforward. The portal manages in life contracts, future business and your all-important commission schedules. I am backed by a brilliant team of internal account managers and our tenacious operations team, who all make sure we get your deals done and locked in.

 

I provide training and support out in the field and the internal team take care of your quotes and bespoke pricing, all you have to do is close the deals – something that is easier than ever with our new docusign e-Contract. If you would like to discuss how I can help you unlock a new and lucrative revenue stream from your existing customer base, with virtually no operational overhead then give me a call on 07988 99 88 99”

Jason Fernyhough