Tag Archives: Business energy review

Uniq2u

Poor support from the major energy companies is providing a unique opportunity for mobile comms specialist ‘Uniq2u’.

The Staffordshire based reseller has strategic partnerships with key comms suppliers to deliver the solutions customers need with a service wrap which they claim is second to none. Now, alongside Fidelity Energy, the company has added energy to its portfolio and director Gareth Jenkins has been bowled over by the response to date.

“The Uniq2u customer offer is simple. SME businesses rely on their telecoms as much as corporate customers but are unable to get the same service direct from the networks. Our customers choose to work with us rather than one of the large networks directly and the same applies to the supply of energy. They are fed up with the service provided by the big energy customers and value the personal support we provide.

“As with most telecoms companies, time is a limited resource. The Fidelity Energy offering requires no additional overhead or operational impact. All my customers were already buying energy and the ability to manage their requirements and costs more effectively than they could themselves seemed like a win-win scenario. Weve already seen success in 2016 and are looking to grow the Energy offering at Uniq2u over the next year as we see this as a bolt on for current customers and the products we are already managing for them.”

Jenkins is impressed with how quickly he has been able to start offering energy services and values the support Fidelity Energy provides.

“Following an initial meeting, Fidelity Energy offered a full white labelled marketing suite along with sales support and inside industry tips. Fidelity Energy manage all operational and regulatory requirements so we can focus on our customers. Initially we worked with existing customers, but we have found that energy can be a great first product to sell to a new customer due to a short sales cycle and the instant benefits.

“For most customers once they are open to a review the process is very simple. For anything outside the norm Fidelity Energy are on hand to give full support the product offering to ensure the customer journey is a smooth one.”

The Uniq2u team have not yet come across any customers cautious about changing their energy supplier and Jenkins says he can now confidently address larger energy opportunities.

“Most of our customers had never reviewed their energy and they were glad when I could offer a review of over 20 suppliers in the market and give them a multiple forward procurement strategy with Fidelity Energy. We are working through the range of customers we currently have as well as focusing on large consumers of power and multi-sites as Fidelity Energy has some unique offerings in these areas.”

Fidelity Energy can help your business sell energy to your clients, call us on 08000 48 48 00 or email us at partners@fidelity-energy.co.uk. We would be delighted to hear from you.

360 Group

Energy is turning full circle for 360

Cambridgeshire based reseller 360 Group has warned comms and IT providers to start selling energy to customers before energy brokers move into their territories.

“If you aren’t selling energy to your customers, someone else is and you are leaving the door open for an energy broker to walk in and review their comms as well”, said Group Managing Director Russell Davis, who is now successfully selling energy services to his customers alongside Fidelity Energy.

Davis also believes ICT solutions providers should bear in mind the reputation they have built for quality of service when considering adding energy supply to their portfolios.

“We are utilising our current relationships and trading energy under our trusted name and brand as energy companies get such bad press for the service they offer. We are used to winning through effort and knowledge of our market. We are inspired to maximise our efforts. Everything we do, we do well.”

360 have solid experience of embracing new technologies and their services now encompass a full unified communications suite complemented by IT services and a growing IoT (internet of Things) division.

When exploring the energy opportunity Davis was pleased to re-engage with Fidelity Energy MD John Haw, who he knew well from his previous Managing Director role at Gamma.

“John understands we have a loyal customer base who trust 360 Group. Utilities are required by all our customers and I know we have a better relationship with them than their current energy supplier and with Fidelity Energy’s commercials and sales support we have been able to offer a compelling service to our customer base.

“We have done well to date and we are building on the success month-on-month as our experience with energy grows and we are better equipped within the market place. I am confident that we will have a successful energy arm in 2017

“Fidelity offers full support on every opportunity so all we do is get the bills and they advise from there. We are now at the point where we can self-serve through their portal, but Fidelity are always on hand to help if needs be. Fidelity also offer full sales support and now with a fully integrated E-signature option on their portal you can add a customer, credit check them, get quotes from 20 suppliers, and receive an e-signed contract within 10 minutes compared to the standard 1-2 day turnaround from most brokers.”

Find out how Fidelity Energy can help your business sell energy to your clients, call us on 08000 48 48 00 or email us at partners@fidelity-energy.co.uk. We would be delighted to hear from you.

Questions to Structure a Major Bid

Questions to Structure a Major Bid:

When engaging in a bid of any kind it’s essential that the customer understands and feels the need for some of the USPs that we offer.  Through good questioning a customer’s problems and needs can be established, which can then be matched to our key USPs.  The key USPs included in this blog post are only of value if the customer perceives them to be of value, therefore we ask questions to uncover the needs that then fit these USPs. 
  • Large breadth of suppliers means we can compare all the suppliers (25% spread of pricing)
  • Proactive contract management (avoid falling out of contract rates)
  • Account Management / Easy of Contact (no waiting time, we will handle all MACs and new installs / Change of Tenancies / Office moves)
  • Bill Validation (20% of bills have been found to be wrong)
  • Supplier rationalisation of complex estate (reduce the number of suppliers)
  • Coterminous contracts (ensure all contract finish on the same date)
  • Free Smart Meters (Install smart meters, avoid people having to read their own bills, helps reduce usage)
  • Manage the entire switch process (set up billing, monitor objections)
  • Proactively manage termination process (avoid being rolled over)
  • Monitor the market and pick the best market timing
  • Forward buying / hedge pricing up to 5 years out (avoid market fluctuations)
  • Access to Green Tariffs
  • Supplier Consultancy (compare suppliers service, billing and responsiveness)
Before we start with need payoff questions, we need to establish some basic facts:
  • How did you sign your current contract, direct with supplier or with another broker?
  • Which broker did you use?
  • Are you still working with them?
  • How long have you worked with them?
  • When did you last meet your current broker?
  • What length of contract did you sign in for? (helps us understand their buying behaviour)
  • Are you looking to secure a new deal shortly or comparing the market at this stage?
  • If so what date are you looking to decide?
  • Who has the authority to sign the new contract?
  • Have you any other businesses or sites?
  • When is your current contract end date/s?
  • By what date do you need to serve notice?
These basic facts should help us structure the next set of questions, which if handled correctly should lead to a creation of customer needs. Questions to find Customer problems:
  • What importance is price compared to service? (We can guide them on the best balance)
  • When did you last have your bills validated? – Around 20% of energy bills are wrong!
  • How many suppliers do you have?
  • What problems does that cause? (Think supplier rationalisation)
  • How often do you have to read your own meters? Is this a problem for you? (Think – Smart Meter Value Add)
  • Have you ever had a large catch up bill?
  • How did this impact your business?
  • Have you ever fallen on to out of contract or deemed rates?
  • Have you ever had cause to question your energy bill?
  • When did you last switch supplier?
  • How did you find the process?
  • How do you ideally want your billing structured? Centralise or direct to sites, Monthly or quarterly?
  • What requirements do you have for new meters installs, office moves / purchase or close new buildings?
  • Do you plan on moving premises in the next 18 months?
  • Who manages this all in your business?
  • What % of their time does it take up?
  • How many suppliers do you have?  – would you prefer one supplier, or the cheapest possible option for every supplier?
  • Would it be of benefit if you had a single common contract end date? (better bulk discount / simplicity)
  • Would it be of benefit to have longer term budget certainty?
  • What impact would a 30% rise in energy costs have on your business?
  • What is your understanding of how forward procurement can protect your business?
  • What consideration do you give to the environment when selecting your energy supplier? (Green Energy)
  • What % more would you pay for fully green energy (Zero Carbon Energy)
Once the answers to these questions are captured, then we can build the proposal to include the features that then address the needs created above.  

Maintaining Momentum

A great way of maintaining momentum until a deal is locked in

It’s a problem faced by us all: the customer agrees on the phone to send you their bills but days pass and despite a follow up call nothing is received.  To tackle this ongoing challenge and ensure you remain front of mind with the customer we suggest following up, once a customer commits to sending their bills, with one of our low energy light bulb packs. As well as the low energy light bulb, the pack contains a flyer highlighting the benefits of using the bulb, plus a personalised letter reminding them to send their bills in order to save even more on their energy costs. We even include a stamped addressed envelope to make the process even smoother. We then follow up with a call within 48 hours checking that they received the pack and encouraging them to put the bills in the envelope and post them back to us. We have seen some strong results so urge you to try this process in order to drive more bills in for processing. We have teamed up with the guys at SaveMoneyCutCarbon to supply the bulbs.  For more information on them click below. If you need any support from us to pull a campaign like this on together please ask your IAM for help. https://www.savemoneycutcarbon.com/

Banbury Cricket Club

Banbury Cricket Club are the leading Oxfordshire Cricket Club, playing their Cricket in the ECB Home Counties Premier League.

With first teams, youth setups and reserve teams all using the facilities regularly as well as offering meeting facilities and venue hire they had a substantial energy bill. They began by looking for a way to fix their energy costs, reducing their overheads and allowing them to manage future expenses more effectively.

They needed to engage the services of a company who could take control and manage the process for them. With both the Club Trust and the Club’s Ltd company requiring energy management they instructed Fidelity Energy to manage the transition.

Our expert team began with assessing the current energy bills and usage of the cricket club. We could then engage our suppliers, working out the best method for providing the ideal solution to suit the club’s unique situation.

With the complexities that existed we had to call on our all resources and employ a range of strategies to secure a deal that give the club what they were looking for. This resulted in a deal that provided the club with a fixed rate, fixed term at a saving on their original contracts.

Testimonial:

Martin Phillips

Chairman, Banbury Cricket Club

Fidelity Energy has been acting for Banbury Cricket Club as our energy broker recently. We have found them to be pleasant and most efficient and worked hard to obtain some very favourable prices, fixed for a lengthy period of time. Banbury Cricket Club has an unusual make up, consisting of a Club Trust and a limited company. It was therefore a fairly involved and a one-off set of circumstances, but Fidelity Energy saw this as a challenge and not an insurmountable obstacle. I would have no hesitation in recommending Fidelity Energy to any sports club looking to make savings on energy bills.

Kia Oval

The Kia Oval is the home ground of Surrey Cricket Club and is a world-famous international Cricket venue.

They had been with their energy broker for some twelve years before coming to Fidelity Energy. Having been dissatisfied with the level of service, pro-activity and investment into the partnership of their previous broker, Fidelity Energy was their first port of call.

Due to the size and usage of the stadium, their energy costs were extremely high and had been creeping up for some time. They had become aware that, at the time, oil prices were at a 10-year low and felt that they were not receiving the benefit of that low price.

We began by scouring the market for a solution that would fit them. Most paramount was lowering energy costs and ensuring they were kept low for as long as possible. Therefore, we focused on looking at ‘future prices’ of energy so we could find the best fit.

What we were able to supply was a procurement selection process that resulted in a five-year fixed price for their energy prices.

This saved the Kia Oval over £97,000 on their energy bills across the term of the contract.

This contract started in November 2016, the same percentage saving in today’s market would be closer to the £250,000 mark. A massive chunk of costs to wipe off any company’s bottom line.

They said:

Scott Carey

Operations Director, KIA Oval

Fidelity Energy took control of our energy procurement requirements from start to finish and have provided an exemplary standard of service from the outset. We have been extremely impressed with the professional approach that Fidelity Energy have adopted during the tender process. Their forward-thinking approach throughout has not only resulted in significant savings for The Kia Oval over our new gas and electricity contracts, but has also given us the confidence that we are now paying the most competitive tariff available. I would have no hesitation in recommending Fidelity Energy as a first class ‘energy partner’ for any business interested in keeping energy related expenditure under control.

Horley Cricket Club

Horley Cricket Club first engaged Fidelity Energy with the request that we find a way to save them money on their energy bills. Having a long tradition of working with sports clubs, we were only too happy to help.

As with every client with whom we work, we began by looking at the club’s current energy bills. These told us their average spend on energy and helped us understand the makeup of their energy usage. By assessing the club’s general energy use, we can understand what times of year their energy costs are the highest and understand what factors may effect those times.

After which, it was then a matter of going out to our wide network of suppliers and looking for a better solution.

Our diverse and experienced team can call on a wide range of knowledge and industry expertise to ensure that the best deal can be found.

Furthermore, our team take on the responsibility of migrating the energy contracts to the new providers. Dealing directly with the energy companies, many of whom will fight tooth and nail to hold onto clients. All of which allows us to take the burden of transferring suppliers off of our client as well as saving them money.

The club were extremely happy to see a significant saving made on their energy bills, resulting in a long term reduction in overheads. Fidelity Energy works with sports clubs, locations and establishments of all kinds to provide cheaper energy solutions.

The club said:

Judith Beck

Club Treasurer, Horley Cricket Club

Horley Cricket Club (Oxfordshire) used Fidelity Energy Limited recently to investigate the Club’s energy costs. In all dealings with them, the Club found them courteous and always professional. They have saved the Club money on its energy bills and Horley Cricket Club would have no hesitation in recommending them.